What the Heck is a QMS?

Frequently, when I interview either potential clients or candidates—depending on my employment situation at the time, I ask them to tell me what the term quality management system (QMS) means to them.  The typical response I get is “well, you know, the SOP’s…and ah…the test results…and um…the documents?”   I continue to be truly surprised as to how little top management as well as functional areas outside of quality and compliance understand about such an important part of the business.

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